SIR20216 - Certificate II in Retail Services

Overview

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no specific academic entry requirements for this qualification.

Applicants for the Certificate II in Retail Services are expected to:

·         Have a demonstrated capacity in learning, reading, writing, oracy and numeracy competencies to Level 2 of the Australian Core Skills Framework (ACSF). See Australian Core Skills Framework.

The above requirements could be demonstrated by applicants in a variety of ways such as:

                    Having completed secondary school to year 10;

                    Verified references from an employer indicating that the applicant has demonstrated the above requirements in their workplace;

                    Via an interview process that assesses the applicant’s skills.

Work Placement Requirements

Not required

Licencing Requirements

Not required

Other Course Requirements

Students may be required to complete the written assessments outside of class time, which depending on the students underpinning knowledge, may be approximately 6-10 hours per week

Course Length

Course length is 12 months

Course Locations

Whyalla, Port Lincoln, Roxby Downs, Adelaide

Delivery Modes Available

Full-time or part-time attendance at a group delivery in a venue conducted by a facilitator

Course Fees

Total course cost $2,000.00

Packaging Rules

12 units must be completed:

7 core units

5 elective units, consisting of:

3 units from the list below

2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Suggested Units

SIRXIND001              Work effectively in a service environment

SIRXCOM001            Communicate in the workplace to support team and customer outcomes

SIRXIND003              Organise personal work requirements

SIRXCEG001             Engage the customer

SIRXPDK001             Advise on products and services

SIRXPDK002             Advise on food products and services

SIRXSLS002               Follow point-of-sale procedures

SIRRFSA001              Handle food safely in a retail environment

SIRXWHS002            Contribute to workplace health and safety

SIRXRSK001              Identify and respond to security risks

SIRRINV001              Receive and handle retail stock

SIRXIND002              Organise and maintain the store environment

Next Course Commencing

There are currently no courses running

Questions

If you have any questions regarding this course or would like to enrol, please contact us on:
Phone: 1300 885 697
Email: trainingpartnerships@ceg.net.au

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