Business and Retail

The Business Services and Retail industry between them employ over 1.5 million people in Australia. Opportunities for employment in these industries are good as many people employed in the industry often move on into other employment. The qualifications CEG – Training Partnerships offers are ideal starting points to a career pathway in these industries.

The qualifications offered are:

 

Business Services

BSB20115 - Certificate II in Business

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

 

BSB30115 - Certificate III in Business

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

 

BSB30412 - Certificate III in Business Administration

This qualification applies to a range of administrative roles in varied contexts.

Individuals in these positions use some discretion and judgement and may provide technical advice and support to a team.


Retail Services


SIR20212 - Certificate II in Retail Services

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.

Job roles 

Individuals with this qualification are able to perform roles, such as:

  • provide product and service advice in a retail store
  • sell products and services in a variety of retail settings
  • work as a checkout operator
  • check stock and replenish shelves
  • organise and maintain work areas and displays.

Possible job titles 

  • sales assistant
  • customer service assistant

 

SIR30212 - Certificate III in Retail Operations

This qualification provides the skills and knowledge for an individual to be competent in retail operations.

Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.

Job roles 

Individuals with this qualification are able to perform roles, such as:

  • provide in-depth product and service advice in a retail environment
  • sell products and services in a variety of retail settings
  • service the point-of-sale area
  • organise and maintain work areas and displays
  • carry out specific responsibilities, such as merchandising.

Possible job titles  

  • sales assistant
  • senior sales assistant
  • customer service assistant
  • point-of-sale operator

 

For further information or to register for a course, contact head office on 86456800, click here:  Get in Touch

For more information on training packages and CEG - Training Partnerships' scope of registration click on the following link: CEG - Training Partnerships Scope of Registration